We monitor our emails constantly, and will do our best to always answer inquiries within 24 hours.
For support enquiries please contact us via email stating your customer number:
support@raceresult.com
If you have questions regarding an order, bib layout, delivery date etc., please contact:
shop@raceresult.com
If you need further product information or advice, please contact:
info@raceresult.com
Tel.: +49 (721) 961 409 00
For inquiries regarding our payment processing service, you can contact us at:
payment@raceresult.com
For questions regarding a particular event, please contact the organizer or the timer directly.
You can find their contact information under the 'Contact' tab on the event page at my.raceresult.com, or in your registration confirmation email if you've already signed up.
At RACE RESULT, we provide the timing hardware, software, and online registration platform. However, we are not directly involved in organizing or managing the events listed on our platform. Registration receipts are exclusively issued by the organizer.
In case you encounter an issue that needs urgent support, you can reach us at any time using our emergency number. Please only use this number in absolute emergencies, when you need a solution within an hour. If that is not the case, then please write us an email using the support address above.
To help us address your issue as quick as possible, please prepare your customer ID, and any other relevant information (event ID, etc.).
Conditions of use
For true emergencies, we offer this service for free. However, if we consider that your inquiry results from insufficient self-training and preparation on your side, we may charge you as follows:
Monday-Friday 2.90 EUR per minute, Saturday-Sunday 11 am - 6 pm (German time) 3.90 EUR/Min., Saturday-Sunday 6pm - 11 am 4.90 EUR/Min. Prices excl. VAT but incl. call-forwarding, also abroad. You only pay the normal fee for a call on our landline.
To avoid delays, please have your customer number ready.
Do you have a question?
Our team is happy to advise you personally.
The team at RACE RESULT will be happy to assess your individual needs, troubleshoot existing issues and answer any questions that you might have. Feel free to reach out through the provided form now.
I have read the data privacy terms.
