At RACE RESULT, support isn’t an afterthought – it’s part of the product. We believe that the best timers deserve the best service in the industry. That’s why our global support team is ready to help you grow, solve your challenges, and get the most out of our technology.
Free support
We don’t charge for everyday support – whether it’s a quick question or detailed guidance by email or phone.
Quick reply guaranteed
We aim to respond quickly – typically within 24 hours on weekdays.
10+ languages
Our international team is happy to assist you in your native language whenever possible.
24/7 availability in English
No matter your time zone, someone from our team is always Monitoring the Inbox for urgent requests.
Emergency line
For serious issues, you can reach a dedicated technician by phone.
Custom event file setup
We guide you through building complex event files – so you learn by doing and gain confidence for future races
On-site training options
We can teach you and your team to make the most of our timing solutions.
Open to your ideas
Your feature requests and feedback help shape the future of our technology.
We provide intensive training to our customers. There are different options depending on your level of expertise, whether you are new to race timing or an experienced timer looking to make the most of our hardware and software.
Training Sessions
In the off-season we host one to two day training sessions to provide you with the latest updates and best practices for your events. Whether you are a new user looking to get additional hands on experience with our system or an experienced user wanting to expand your knowledge, we will cover all levels.
During our training sessions around the globe, RACE RESULT users also get to network with each other. In previous years we welcomed more than 500 guests in 20 locations on five continents to our RACE RESULT Training Sessions.
On-Site Training
We are pleased to offer you a tailor-made on-site training package that fully covers your requirements. Please note that on-site training is subject to availability. Contact us here:
For a quick overview and an easy start into your event, these articles in our Knowlegde Base will help you.
Our support team is here to assist you with expertise and dedication. Whether you have questions, concerns, or need technical help, we’re always ready to provide fast and reliable solutions.
Thorsten Griesbach
Head of Support
HQ Pfinztal
Norseman Xtreme Triathlon
Having started my timing career with an Excel timestamp based manual timing, I am happy to share my knowledge and my experience from a broad variety of all scopes of events I've visited and timed since then.
Lars Späth
Head of Sales
HQ Pfinztal
Bullock cart racing, Eukonkannon
It always fascinates me what types of sports all around the globe need a timing solution, and the best part is that our solution can fulfill it.
Felix Schöppe
Head of Operations
HQ Pfinztal
Sub7Sub8
No matter whether city run, 30,000 participants mass event or high profile event, the passion for the sport motivates me over and over again.
Rubens Koleczko
Technical Support and Sales Manager
HQ Pfinztal
HYROX
Make sure to set the GPS-Time on the Decoder and don't forget to press the START-Button
Ulisse Mariangeli
Technical Support and Sales Manager
HQ Pfinztal
Giro d'Italia
A good timer isn't the one who produces good results only: it's the one who quickly solves problems under stress without freaking out, and keeping the mood high even after hours of intense focus! Having fun is my motto!
Andre Robl
International Sales Manager
HQ Pfinztal
ETU Kitzbühel Triathlon
Success is where preparation and opportunity meet
Sascha Hornung
International Sales Manager
HQ Pfinztal
Embrunman, Rock'n'Roll Las Vegas
Bringing passionate sports, enthusiastic people and outstanding technology together is what I like to do. With ambition, devotedness and the right equipment every event will be a success.
Dirk Baumgärtner
Technical Account and Sales Manager
HQ Pfinztal
Swiss Epic
Invest time before the event and not after.
Elliot Tabraham-Dowers
Business Development Manager
Kuala Lumpur
You mean I have to pick one?
Having started my career organising international schools' triathlons in Malaysia in 2011 I'm glad to be back here to support our ASEAN market.
Personal help
The Knowledge Base doesn't provide a fitting answer to your question? You are facing issues with your hardware or your event file in RACE RESULT 12? Feel free to contact us via email stating your customer number.
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The team at RACE RESULT will be happy to assess your individual needs, troubleshoot existing issues and answer any questions that you might have. Feel free to reach out through the provided form now.
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